FAQs

Shipping:

Shipping options are Standard Shipping, Expedited and Xpresspost. 

*Standard Shipping does NOT come with a tracking number. Kokom Scrunchies is not responsible for lost shipments by Canada Post when selecting Standard Shipping.

It is recommended that Expedited or xpresspost options are selected at check out to ensure your order receives a tracking number. 
All shipping is done through Canada Post's mail system and we can ship worldwide. 

Kokom Scrunchies is not held responsible when wrong shipping addresses are entered at Checkout. 

Does my order come with a tracking number:  Your order is shipped through Canada Post based on the shipping selection you picked at checkout. Please make sure if you would like a tracking number please select the Expedited or xpresspost option at check out. 

How much does shipping cost: 
Shipping options are calculated at checkout depends on the shipping option you choose. All orders are filled and shipped out the next business day.

When will my order arrive:
Standard Shipping can take 1-3 weeks to reach its destination in Canada and 2-4 weeks internationally. There is the option to selected "Expedited Mail" which provides you a tracking number to keep you informed on the status of your shipment. 

What is the Sunday Drop:
The Sunday Drop is the day when Kokom Scrunchies releases a limited edition scrunchie, every Sunday at noon. Once these items sell out they are rarely never restocked. 

When will the Scrunchies be Restocked:

We are working really hard to restock the regular scrunchies, once they are restocked we will post them on the site. 

What size are the Kokom Scarves and what material are they made out of? 
The Kokom Scarves are approximately 30x30 inches and are made from a polyester blend material. 

What is the difference between the regular and longer elastic option? 
Regular elastic is ideal for short to medium length hair and can wrap around twice. 
Longer elastic is ideal for thick or longer hair and can usually wrap around three times.  

Return Policy
Due to COVID-19, we are unable to accept returns at this time. If you are not satisfied with your purchase please email us at kokomscrunchies@gmail.com
Each order is inspected and quality checked before being shipped out.