FAQs

Shipping:
All shipping is done through Canada Post's standard regular mail system, which does not include a tracking number but is only $2 to ship your favourite scrunchies. 


Does my order come with a tracking number:
While all orders are shipped through Canada Post by standard regular mail. If you would like a tracking number please select the Expedited option at check out for $15.00. All orders over $100 automatically come with a tracking number. 


How much does shipping cost:
All Scrunchie orders have a flat rate of $2 Canadian or  $3.50 USD for shipping and are shipped out the next business day.
All scarves are also $2.00 Canadian or $3.50 USD each for shipping and are shipped out the next business day.


When will my order arrive:
Standard Regular Mail can take 1-2 weeks to reach its destination in Canada and 2-3 weeks internationally. There is the option to selected "Expedited Mail" which provides you a tracking number to keep you informed on the status of your shipment. 

What is the Sunday Drop:
The Sunday Drop is the day when Kokom Scrunchies releases a limited edition scrunchie, every Sunday at noon. Once these items sell out they are rarely never restocked. 


Return Policy
Due to COVID-19, we are unable to accept returns at this time. If you are not satisfied with your purchase please email us at kokomscrunchies@gmail.com
Each order is inspected and quality checked before being shipped out.