FAQs

Shipping:
At checkout you have the choice to pick which shipping you would like. There is standard shipping which does not come with a tracking number.
There is also expedited or xpresspost shipping which come with a tracking number. All shipping is done through Canada Post's mail system and we can ship worldwide. 

Does my order come with a tracking number:  Your order is shipped through Canada Post based on the shipping selection you picked at checkout. Please make sure if you would like a tracking number please select the Expedited or xpresspost option at check out. 

How much does shipping cost: 
It depends on which shipping option you choose but we do offer a low rate of $2.00 CAN or $3.50 USD to ship Scrunchies without a tracking number and are shipped out the next business day.

When will my order arrive:
Standard Regular Mail can take 1-2 weeks to reach its destination in Canada and 2-3 weeks internationally. There is the option to selected "Expedited Mail" which provides you a tracking number to keep you informed on the status of your shipment. 

What is the Sunday Drop:
The Sunday Drop is the day when Kokom Scrunchies releases a limited edition scrunchie, every Sunday at noon. Once these items sell out they are rarely never restocked. 

When will the Scrunchies be Restocked:

We are working really hard to restock the regular scrunchies, once they are restocked we will post them on the site. 

Return Policy
Due to COVID-19, we are unable to accept returns at this time. If you are not satisfied with your purchase please email us at kokomscrunchies@gmail.com
Each order is inspected and quality checked before being shipped out.