FAQs
Frequently Asked Questions
Shipping
What shipping options do you offer?
We offer Standard, Expedited, and Xpresspost Canada Post shipping.
- Standard Shipping:*No tracking number.
- Expedited/Xpresspost: Includes tracking for peace of mind.
Who handles your shipping?
Starting September 2025, all orders are shipped with Darwin Shipping using Canada Post’s delivery network. We ship worldwide!
Can I get a tracking number?
Yes! Tracking is included with Expedited and Xpresspost shipping. If you’d like to track your order, please select one of these options at checkout.
How much does shipping cost?
Shipping is calculated at checkout based on your order and shipping method. Orders are filled and shipped within 2-3 business days.
How long will my order take to arrive?
- Within Canada:Standard Shipping takes 1–3 weeks.
- International: Standard Shipping takes 2–4 weeks.
- Expedited and Xpresspost options are faster and include tracking.
What if I entered the wrong shipping address?
Please double-check your address at checkout. Kokom Scrunchies can’t be responsible for orders shipped to incorrect addresses.
Do you offer free shipping?
Yes! Orders over $120 ship free.
Orders & Products
What is the Sunday Drop?
Every Sunday at noon, we release a limited-edition scrunchie. Once these sell out, they are rarely restocked.
When will scrunchies be restocked?
We’re always working to restock our regular scrunchies. Watch our website or follow us on social for updates.
What size are Kokom Scarves and what are they made from?
Kokom Scarves are approximately 27x27 inches and made from a soft polyester cotton blend.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and more. You can shop in USD, CAD, EUR, or GBP.
Returns & Quality
What’s your return policy?
We’re confident you’ll love your Kokom Scrunchies. Each order is carefully inspected before shipping. If you have any issues or aren’t satisfied, please email us at info@kokomscrunchies.ca your happiness matters to us and we’ll do our best to help.
How do you ensure product quality?
Quality is at the heart of what we do. We work closely with our Canadian manufacturer and check every order before it ships. That’s why so many of our customers come back again and again!
About Kokom Scrunchies
Who are you and where are your products made?
Kokom Scrunchies is a family-run business founded by Mya, an Indigenous youth from Kitigan Zibi Anishinabeg First Nation. All our scrunchies are proudly made in Canada, using carefully chosen materials and honoring Indigenous role models.
Are your products available in stores?
Yes! We supply over 99 stores across Canada and operate vending machines at Bayshore Shopping Centre in Ottawa and New Sudbury Shopping Centre in Sudbury.
If you have any other questions, feel free to contact us at info@kokomscrunchies.ca. We’re here to help!