At checkout you have the choice to pick which shipping you would like. There is standard shipping which does not come with a tracking number.
There is also expedited or xpresspost shipping which come with a tracking number. All shipping is done through Canada Post's mail system and we can ship worldwide.
Does my order come with a tracking number: Your order is shipped through Canada Post based on the shipping selection you picked at checkout. Please make sure if you would like a tracking number please select the Expedited or xpresspost option at check out.
How much does shipping cost:
It depends on which shipping option you choose but we do offer a low rate of $2.00 CAN or $3.50 USD to ship Scrunchies without a tracking number and are shipped out the next business day.
When will my order arrive:
Standard Regular Mail can take 1-2 weeks to reach its destination in Canada and 2-3 weeks internationally. There is the option to selected "Expedited Mail" which provides you a tracking number to keep you informed on the status of your shipment.
What is the Sunday Drop:
The Sunday Drop is the day when Kokom Scrunchies releases a limited edition scrunchie, every Sunday at noon. Once these items sell out they are rarely never restocked.
When will the Scrunchies be Restocked:
We are working really hard to restock the regular scrunchies, once they are restocked we will post them on the site.
Due to COVID-19, we are unable to accept returns at this time. If you are not satisfied with your purchase please email us at email@example.com
Each order is inspected and quality checked before being shipped out.